Last Updated 30 November, 2018

Face Saving Conflict Resolution

Rowan Berries June 2010

Rowan Berries
Rowan Articles
Contracting: Employee Counselling Services(PDF)
Counselling in Scotland
Summer 2018
Ashleigh Cormack

Mediation Skills (f)or Facilitated Discussion?(PDF)
Collaborate May 2017
Rachel Weiss

Coaching Skills for Counsellors (PDF)
Counselling in Scotland
Autumn/Winter 2014
by Rachel Weiss

Telephone Counselling/Therapy
Counselling in Scotland
Winter/Spring 2014
By Annelie Carmichael and Mark Hancock

Coach Training for Counsellors
Association of Integrative Coach-Therapist Professionals
August 2013
by Rachel Weiss

From Sick Note to Fit Note
Counselling in Scotland
Summer 2010
by Rachel Weiss

Building Your Team
Johnston Carmichael Professional Services News
Spring 2009
by Rachel Weiss

The Organisation and the Counselling Service Provider: a relationship that improves with maturity
Counselling at Work Journal
Winter 2008/2009
by Rachel Weiss

Gestalt a powerful organisational tool for change?
Counselling at Work Journal
Winter 2003
by Rachel Weiss
Resolving conflicts and saving face

April saw the first birthday of the Employment Act , April 2009. The Act strongly recommends that informal dispute resolution methods, such as mediation, be used before formal procedures like grievances and disciplinaries are invoked.

Too often formal procedures alienate the two parties involve, often over-complicating a conflict which could be resolved by simply letting each party understand their opponents point of view. One important factor is saving face.

Have you ever found yourself backed into a corner, defending a position which you no longer believe in, but feeling there is no way out without losing face? This often happens as disputes escalate and mud is thrown by each side.

People need a chance to save face, and often this means going slower, ie taking time to hear their point of view, to let them suggest the solution or concession themselves, rather than having it imposed on them. The difference in approach is subtle but powerful and can make all the difference between resistance and co-operation.

Rachel Weiss, Rowan Senior Partner

Rowan Consultancy, 4 Kinnoull Street, Perth, PH1 5EN. +44(0)1738 562005