When you come into counselling or psychotherapy you may be unsure what to expect.
The information on this page answers the most frequently asked questions.
We hope you find it useful.
Counselling and psychotherapy is not about giving advice, it is an activity which
seeks to help people towards constructive change and growth in any or
every aspect of their lives, based upon a supportive relationship within
agreed boundaries. Your counsellor or therapist provides a safe place where you
can talk about what is troubling you. They will listen carefully and
help you express your feelings, which may be preventing you from thinking
clearly about the issue. They can also help you explore the options
open to you.
Both counselling and psychotherapy are predominantly talking based therapies. The counsellor or therapist, by using their understanding and skill within the therapeutic relationship,
seeks to enable clients to grow, and to live more meaningful and satisfying lives. Essentially, it is the
experience of the practitioner and their way of relating that appears to be the most important factors in the therapeutic process.
There is an ongoing professional debate as to whether counselling and psychotherapy are indeed different. Historically, a psychotherapy training and the formation of the psychotherapist were, and still are to a greater degree, longer than that for counselling. An additional requirement is that the trainee undergo his/her own personal therapy as part of the training process. It was understood that the training of the psychotherapist prepared them to work with a greater complexity of issues and at a greater depth with clients, over a longer period of time. The aim of the therapeutic work being to effect fundamental psychic change in the client.
The counsellor, it was argued, might work in a different way, at a lesser depth and the work might be for a shorter period of time. The focus of the work might be more issue and solution oriented than that of psychotherapy.
However, counselling and psychotherapy have become significantly aligned in many respects, with counsellors often finding themselves working as psychotherapeutically as psychotherapists and the latter often working in applied and in shorter-term ways. In addition most counsellors now undergo their own personal therapy during training, as well as afterwards as part of their ongoing professional development.
Sessions last for 50 minutes. Your counsellor or psychotherapist will discuss with you how
often and when you will meet; the norm is meeting once a week.
We do not have a waiting room, so please do not arrive more than a few minutes early for your appointment. If you arrive late, your session will still end
If you are unable to keep an appointment we ask that you give 24
hours notice otherwise you (or your employer if attending through a staff
counselling scheme) will be charged for the session. If you do not
arrive for an appointment your counsellor or psychotherapist will normally telephone or
write to you.
Strict confidentiality is always maintained and is an essential
part of the therapeutic process. Rowan counsellors and psychotherapists will not pass on
personal information to anyone outside Rowan unless:
In all cases you will be encouraged to pass on the information
to the relevant person or agency yourself.
In line with professional requirements, counsellors and psychotherapists may discuss
sessions with a supervisor external to Rowan. In this process the
identity of the client is not revealed.
When you wish to finish your counselling or psychotherapy, we would appreciate
if this was conveyed to your counsellor or therapist in a personal session rather
than by telephone or non-appearance.
Your counsellor or psychotherapist will ask you to complete a feedback form at the
end of your counselling or psychotherapy, to be completed in the session, or posted back
to us in the envelope provided.
For self-financing individuals our current fee is £55, and for couples it is £68 for a 50 minute session.
For payment we take cash, cheques and most debit/credit cards. Our fees increase annually in October.
It is essential for counsellors to be able to keep records on clients and their
sessions. We keep all records in accordance with the General Data Protection Regulation 2016.
Counselling notes may record background information and key issues discussed in
the sessions. These notes are kept separate from your name and contact details
and are shredded after 7 years.
If you are dissatisfied or have any concerns with your counselling or psychotherapy
please discuss this with your counsellor or therapist.
If you continue to be dissatisfied, you can contact the Customer Service
Manager at Rowan.