Last Updated 22 August, 2020

Rowan Consultancy

Live better

Complaints

If you have a problem with the service you have received from Rowan please look through our complaints procedure to see how to go about raising your issue.

Counselling Session

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Take Care Precautions at Rowan

What we are doing

  • Before welcoming you, we clean any items touched by previous clients
  • We open and close doors for you
  • We maintain recommended physical distancing at all times
  • We stagger appointment times, so that you donít meet other clients
  • If your counsellor develops covid-19 symptoms, they will cancel your appointment or move to online or phone. If they test positive, they may give your details for contact tracing

What we ask you to do

  • Pay online 24 hours before your appointment
  • Use a toilet before your visit, to avoid using your facilities, if possible
  • Bring your own drink, pen and paper if you wish to use these
  • Arrive no more than 5 minutes before your appointment. There is no waiting room
  • Use hand sanitizer on arrival
  • Sneeze or cough into your elbow or tissue. Take your tissues away with you
  • If you, or anyone youíve been in contact with, develop covid-19 symptoms, stay at home. We will postpone your appointment or move to online or telephone


Rowan Consultancy, 4 Kinnoull Street, Perth, PH1 5EN. +44(0)1738 562005