"It [Rowan mediation] has reduced conflict between two individuals
and has gone some way towards rebuilding relationships, and helped the
individuals to take responsibility for their issues, rather than expect
the employer to have all the answers/solutions. This has improved the working
environment and productivity of the individuals."
Colette Benham, Director of HR and Corporate Services, ACHA
How Mediation Works
The mediation process can be broken down into three stages:
Stage 1 - Individual Meetings with Disputants
The mediator meets with the individuals concerned on their own for about one hour each. This is done either face-to-face in Perth or online via video call. The purpose is to put them at ease and allow them a safe space to explore what they see as the main issue, their feelings, the impact the situation is having on them, their motivation for seeking a solution and what they want from Stage 2.
Stage 2 - Meeting Together and Making Agreement
The mediator then meets with both the individuals together for about 2 hours. The aim of this meeting is for each side to hear the point of view of the other person. We work hard to promote understanding on both sides and to help them realise that it is in the interests of all to come up with a workable solution. We do not dwell on past events, but on behaviour patterns. At the end of this stage each asks the other what they want of them and states what they are prepared to offer. Each individual signs a behaviour agreement.
Stage 3 - Review Progress
The mediator meets with both parties to review progress. This happens 1-4 weeks later, depending on the workplace situation. At this stage the agreement may need to be adjusted.
Examples of suitable issues
Mediation can be used for conflicts about:
Working styles, roles or responsibilities
Bullying, or abuses of power
Discrimination and harassment
The management of change
Who are we?
Rowan Consultancy is involved in the support, training and development of people and organisations. We are a team of professional counsellors, trainers and facilitators with experience in a variety of fields including education, management and caring professions.
As well as mediation, Rowan provides:
Employee counselling services
Criticial Incident Debriefing
Counselling for individuals, couples, families and young people
Rowan Consultancy is on the COSCA register of recognised counselling organisations.
Our mediators,are members of the Scottish Mediation Network. We are signatories to the Mediators Green Pledge which commits us to ensuring that we minimise the impact on the environment of every mediation we are involved in
Find out more about mediation
To book a mediation appointment, or to find out more, simply call us on 01738 562005, or use our contact form.